Frequently Asked Questions
How does my CPS alarm system work?
The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials CPS Monitoring station and transmits the message through a Cellular tower. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
Why is my motion sensor providing false detections?
A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an CPS technician.
Why does my alarm system take so long to notify CPS?
The alarm system provides a delay period for the user. This delay period allows the user to disarm the system in order to prevent alarm activation. The delay period can range from 30 seconds up to 3 minutes.
Why does my keypad display "not ready"?
Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the alarm system will be ready to arm.
What happens when I press the panic or fire alarm buttons on the touchpad?
If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the CPS Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.
If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.
What should I do if my technician does not show up as scheduled?
Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call 620 796-SAFE (7233)
What if my system isn't working right?
CPS will be happy to investigate any problems you're having with your equipment.
Just call (620)796-7233 for any service-related issues.
If there is a problem, can you turn my system off from the CPS offices?
No. Your system is an independent unit and can only be turned off at your control touchpad.
My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from CPS, but no one called. Why not?
The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.
Am I responsible for testing my system regularly?
Yes. It is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your owner handbook. If you find that a part of your system is not working properly, call CPS at 620 796-7233 to request repair service.
If I have an emergency, should I call CPS first?
No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and CPS will request emergency services.
Who do I call for alarm monitoring issues?
You can call CPS at 620 796-7233.
Who do I call to Schedule Service for my Security System?
You can call CPS at 620 796-7233.
When my system was installed, I wrote a check to CPS, but it's not reflected on my first bill. Is there a problem?
Sometimes, because of billing cycles, your first bill is issued before the payment has been posted. The payment should appear on your next bill; if it does not, call CPS at 620 796-7233